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Privacy policy

Review how we handle your data before sending the form.

1. General information

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), we hereby inform you about the processing of your personal data.

2. Data controller

The controller of your personal data is:

  • Company name: Aptia Servicios de Consultoría S.L.
  • Tax ID (NIF/CIF): B19954890
  • Registered office: Sagasta 6, 36001 Pontevedra, España
  • Email: info@aptia.es
  • Phone: +34 662 107 062

3. Personal data we collect

We collect and process the following types of personal data:

3.1 Identification data

  • First name
  • Surname
  • Company

3.2 Contact data

  • Email address
  • Phone number

3.3 Browsing data

  • IP address
  • Browsing data and cookies (see our Cookie Policy)
  • Website usage data (pages visited, time spent on the site, etc.)

3.4 Communication data

  • Messages and enquiries sent through forms
  • Service of interest
  • Event date and location
  • City of residence and experience, for job applications

4. Purposes of processing

Personal data are collected and processed for the following purposes:

4.1 Handling enquiries and requests

  • Answering enquiries and requests for information received through contact forms
  • Providing quotes and commercial information
  • Maintaining the business relationship with clients and potential clients

4.2 Managing resource downloads

  • Providing access to downloadable resources (PDFs, guides, etc.)
  • Sending download links to the email address provided
  • Managing contacts interested in our resources

4.3 Commercial communications

  • Sending commercial communications (with express consent)
  • Providing information about news, services and content of interest
  • Managing marketing campaigns

4.4 Website analysis and improvement

  • Analysing user behaviour on the website
  • Improving the user experience
  • Statistical and web traffic analysis

4.5 Compliance with legal obligations

  • Compliance with tax and accounting obligations
  • Retention of documentation in accordance with applicable legislation

4.6 Handling job applications

  • Handling job applications received through the Work with us form (name, contact details, city and experience), based on the data subject's consent

5. Legal basis for processing

The processing of personal data is based on the following legal grounds under Article 6 of the GDPR:

  • Consent of the data subject (Art. 6(1)(a) GDPR): For sending commercial communications, handling job applications and for the use of non-essential cookies. Consent may be withdrawn at any time.
  • Taking steps prior to entering into a contract (Art. 6(1)(b) GDPR): For handling enquiries, requests for information and quotes.
  • Legitimate interest (Art. 6(1)(f) GDPR): For maintaining the business relationship, improving our services, statistical analysis and contact management.
  • Compliance with a legal obligation (Art. 6(1)(c) GDPR): For compliance with tax, accounting and document retention obligations under applicable legislation.

6. Data retention

Personal data will be retained for the following periods:

  • Contact form data: For as long as the business relationship is maintained and, where applicable, for the periods established by applicable legislation (6 years for commercial and accounting records, under Article 30 of the Spanish Commercial Code, and 4 years for tax obligations, under Article 66 of Law 58/2003, General Tax Law).
  • Download form data: For as long as the business relationship is maintained or until the data subject requests their erasure.
  • Job applications: One year from receipt, unless you withdraw your consent earlier. After that period they are deleted.
  • Commercial communications: Until the data subject withdraws their consent or unsubscribes.
  • Browsing data and cookies: As specified in our Cookie Policy.

Once the retention period has ended, the data will be securely erased, unless a legal obligation requires their retention.

7. Disclosure of data to third parties

Personal data will not be disclosed to third parties, except in the following cases:

  • Where necessary to provide the requested service (technology service providers, email delivery platforms, etc.).
  • Where there is a legal obligation.
  • Where the user has given their express consent.

7.1 Data processors

Aptia uses the following data processors to manage data:

7.2 International transfers

Personal data may be processed by services located in the European Union (such as Brevo, based in France). Should international transfers outside the European Economic Area take place, it will be ensured that they are made to countries with an adequate level of protection recognised by the European Commission or under the appropriate safeguards set out in the GDPR (standard contractual clauses, EU-US Data Privacy Framework, etc.).

8. Data subject rights

In accordance with the GDPR and the LOPDGDD, you have the right to:

  • Access (Art. 15 GDPR): Obtain confirmation as to whether we are processing your personal data and, where that is the case, access them.
  • Rectification (Art. 16 GDPR): Request the correction of inaccurate or incomplete data.
  • Erasure (Art. 17 GDPR): Request the deletion of your data when they are no longer necessary for the purposes for which they were collected or when you withdraw your consent.
  • Restriction of processing (Art. 18 GDPR): Request the restriction of the processing of your data in certain circumstances.
  • Portability (Art. 20 GDPR): Receive your data in a structured, commonly used and machine-readable format, and transmit them to another controller.
  • Objection (Art. 21 GDPR): Object to the processing of your data where the processing is based on legitimate interest.
  • Withdrawal of consent: At any time, where the processing is based on consent, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, you may contact us at:

  • Email: info@aptia.es
  • Postal address: Sagasta 6, 36001 Pontevedra, España

Your request must be accompanied by a copy of your identity document or an equivalent proof of identity, and must state the right you wish to exercise.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD) if you consider that the processing of your personal data does not comply with the regulations in force. You can contact the AEPD at:

  • Website: www.aepd.es
  • Phone: 912 663 517
  • Address: C/ Jorge Juan, 6, 28001 Madrid

9. Security measures

Aptia has adopted the technical and organisational measures necessary to ensure the security of personal data and to prevent their alteration, loss, or unauthorised processing or access, taking into account the state of the art, the nature of the data stored and the risks to which they are exposed.

The measures implemented include:

  • Encryption of data in transit (HTTPS/TLS)
  • Access control and authentication
  • Regular backups
  • System security updates
  • Staff training in data protection

10. Minors

Our services are not intended for children under 14, the age from which Article 7 of the Spanish LOPDGDD allows a person to consent to the processing of their own data. We do not knowingly collect data from children under 14 without the consent of their parents or legal guardians. If you become aware that a minor has provided personal data without that consent, please contact us so that we can delete it.

11. Changes to the privacy policy

Aptia reserves the right to amend this privacy policy at any time. Changes will be published on this website, indicating the date of the last update.

We recommend that you review this privacy policy periodically to stay informed of any changes.

12. Contact

For any questions about this privacy policy or the processing of your personal data, you can contact us:

  • Email: info@aptia.es
  • Phone: +34 662 107 062
  • Address: Sagasta 6, 36001 Pontevedra, España

You can also consult our Legal Notice and our Cookie Policy.

We use cookies

Last updated: 19 October 2026. This legal text is published in Spanish, which is the legally binding version.

1. What are cookies?

Cookies are small text files that are stored on your device (computer, tablet or mobile phone) when you visit a website. These cookies allow the website to remember your actions and preferences over a period of time, so you do not have to set them again every time you return to the site or browse from one page to another.

2. How do we use cookies?

We use cookies to improve your experience on our website and analyse how visitors interact with our content. Some cookies are essential for the site to function, while others help us improve our services and measure our advertising campaigns.

3. Table of cookies used

Full details of the cookies we use on our website are set out below:

NameTypePurposeDurationResponsible entity
Session cookiesFirst-partyMaintain the user's session and language preferencesSessionAptia
_gaThird-partyDistinguish unique users and collect information about how they use the website2 yearsGoogle Analytics
_ga_*Third-partyStore and count page views for Google Analytics 42 yearsGoogle Analytics
_gidThird-partyDistinguish unique users in Google Analytics24 hoursGoogle Analytics
_gatThird-partyThrottle the request rate to Google Analytics1 minuteGoogle Analytics
ph_*_posthogFirst-partyDistinguish visitors and sessions to measure site usage and record sessions with form fields masked1 yearPostHog (EU servers)
CLIDThird-partyIdentify unique users for behaviour analysis1 yearMicrosoft Clarity
ANONCHKThird-partyIndicate whether the user is anonymous in Microsoft Clarity10 minutesMicrosoft Clarity
MUIDThird-partyUnique Microsoft Clarity user identifier1 yearMicrosoft Clarity
SMThird-partyMicrosoft Clarity session cookieSessionMicrosoft Clarity
_fbpThird-partyIdentify browsers in order to provide analytics and advertising services3 monthsMeta (Facebook)
frThird-partyDeliver relevant advertising and measure ad effectiveness3 monthsMeta (Facebook)
bcookieThird-partyIdentify the browser for the LinkedIn Insight Tag2 yearsLinkedIn
bscookieThird-partyIdentify the browser for LinkedIn security features2 yearsLinkedIn
lidcThird-partyFacilitate data centre selection for LinkedIn1 dayLinkedIn
li_gcThird-partyStore the user's cookie consent2 yearsLinkedIn
AnalyticsSyncHistoryThird-partySynchronise LinkedIn data with Google Analytics30 daysLinkedIn

4. Types of cookies we use

4.1 Essential cookies

These cookies are necessary for the website to function and cannot be disabled.

  • Site security
  • Language preferences
  • Basic site functionality

4.2 Analytics cookies

These cookies help us understand how visitors interact with our website by collecting information in aggregate form.

  • Google Analytics 4
  • Microsoft Clarity
  • PostHog
  • Behaviour analysis
  • Performance metrics

Tools used: Google Analytics 4, Microsoft Clarity, PostHog

4.3 Marketing cookies

These cookies are used to show relevant ads and measure the effectiveness of our advertising campaigns.

  • Meta Pixel (Facebook)
  • LinkedIn Insight Tag
  • Remarketing and conversions

Tools used: Meta Pixel (Facebook), LinkedIn Insight Tag

5. Managing cookies

You can manage your cookie preferences at any time by clicking the “Cookie settings” button on this page or in the cookie banner shown when you first visit our website.

You can also set your browser to reject all cookies or to alert you when a website tries to place a cookie. However, if you reject all cookies, some parts of our website may not work properly.

6. Third-party cookies

Some cookies are set by third-party services that appear on our pages. These cookies are governed by the cookie policies of those third parties. We have no control over these cookies.

Third-party services we use:

  • Google Analytics 4: Web traffic analysis
  • Microsoft Clarity: User behaviour analysis
  • PostHog: Usage measurement and session recording (EU servers)
  • Meta Pixel (Facebook): Advertising and remarketing
  • LinkedIn Insight Tag: Advertising and conversions

7. Deleting cookies

When you withdraw your consent to the use of cookies, our system attempts to delete all related cookies from our website's domain. However, due to browser security restrictions, cookies set by third-party domains (such as Google, Facebook, LinkedIn, etc.) cannot be deleted directly from our website.

To delete all cookies completely, you can:

  • Set your browser to delete cookies when you close the session
  • Delete cookies manually from your browser settings
  • Use privacy tools or incognito mode

Important: Although some third-party cookies may remain in your browser, our system prevents new cookies from being created and tracking services from operating once you have withdrawn your consent.

8. Google Consent Mode (v2)

We use Google Consent Mode v2 to manage cookie consent in a manner compatible with the GDPR and other privacy regulations. This means that:

  • Tracking scripts are loaded but do not set cookies until you give your consent
  • You can change your preferences at any time
  • Your preferences are stored for 13 months
  • When you withdraw your consent, new cookies are prevented from being created

9. More information

For more information about how we handle your personal data, please see our Privacy Policy and our Legal Notice.

10. Contact

If you have any questions about our cookie policy, you can contact us:

  • Email: info@aptia.es
  • Phone: +34 662 107 062